Privacy Policy

Date last modified: August 2024

Thank you for your interest in EuroPharma, Inc, home of the Terry Naturally brand (hereinafter, “EuroPharma”, “we”, ‘our”, “us”). This Statement of Privacy describes how EuroPharma, Inc. treats information received about you when you provide information to us.

BY USING OUR SITES, INTERACTING WITH OUR SOCIAL MEDIA PLATFORMS, SUBSCRIBING TO OUR NEWSLETTERS, PARTICIPATING IN OUR PROMOTIONS, PLACING ORDERS, OR COMMUNICATING WITH US OVER THE PHONE OR ELECTRICALLY, YOU CONFIRM YOU HAVE READ AND CONSENT TO THIS PRIVACY POLICY AND OUR TERMS & CONDITIONS. IF YOU DO NOT CONSENT TO OUR PRIVACY POLICY AND TERMS & CONDITIONS YOU SHOULD NOT USE EUROPHARMA, INC’S SERVICES, AND YOU SHOULD LEAVE THE SITE IMMEDIATELY AND NOT PROVIDE EUROPHARMA WITH ANY PERSONAL INFORMATION.

We will modify this Privacy Policy from time to time. The updated policy will always be posted on our site and will indicate when the Privacy Policy was last revised. You should periodically review our current Privacy Policy to stay informed of personal data practices within our organization. Your continued business relationship with us or use of any of our sites and services after the changes are posted constitutes your acceptance of any changes, both with regard to the information we have previously collected from you and information we may collect from you in the future.

Your privacy is important to us. At EuroPharma, Inc. we are committed to maintaining the privacy and accuracy of your personal information and to protecting such information from loss, misuse, unauthorized access, disclosure, alteration, and destruction.

EUROPHARMA, INC. DOES NOT SELL ANY PERSONAL INFORMATION.

Notice at Collection-California Residents

This serves as our Notice at Collection of Personal Information as required by California law. EuroPharma, Inc. DOES NOT sell any personal information. We may collect personal information and share certain personal information as detailed below within “Types and Categories of Personal Information We Collect”. If you would like to opt-out of the sharing of your personal information, please click here.

We retain your personal information for no longer than is necessary for the purpose for which we collected it, and in accordance with any requirements imposed by law. This means that the retention period for your personal information will vary depending on the type of data.

Children’s Privacy

EuroPharma, Inc. does not knowingly collect or share any personal information from children under 18 years of age. If you are under 18, you may only use this site with the consent and involvement of a parent or guardian. In the event we learn that we have collected personal information from a child, we will delete that information as quickly as possible.

Types and Categories of Personal Information We Collect

EuroPharma collects personal information in order to provide our Services, comply with our legal obligations, promote our business interests, communicate with you, and for other reasons set forth in this Privacy Policy. If you choose not to provide information, we may not be able to provide you with requested products, services, or information. Depending on the services you are requesting we may collect ‘personal information’ and in some cases ‘sensitive personal information’ about you.

Personal information is defined as information that identifies, relates to, describes, or could be linked to a consumer. Some examples of personal information we may collect about you: name, street address, phone number, email address and account name. Personal information collected by EuroPharma, Inc. is never sold, but may be shared to perform cross-contextual advertising. If you choose to opt-out of the sharing of your personal information, please click here.

Sensitive personal information is typically referred to as information that may result in harm if mishandled. One piece of sensitive personal information we may collect about you: credit card number. Sensitive personal information collected by EuroPharma, Inc. is never sold or shared. EuroPharma, Inc limits the use of sensitive personal information to that which is necessary to perform the services or provide the goods associated with our sites.

Personal information and sensitive personal information that is made publicly available is generally not subject to privacy law.

Categories of Personal Information We Collect and May Have Collected about Consumers in the Last 12 Months. EUROPHARMA DOES NOT SELL OR SHARE THIS INFORMATION.

 

We may collect information that you publicly post on our social media pages such as our Facebook^®, Instagram^®, YouTube^® pages, etc. Information is collected only if you are requesting we provide you with a response. The information collected is used so that we may respond to you and is not used for any other purpose. We may collect other information that is not identifiable during some visits to our Web site, we may use software tools to measure and collect session information, including:

• Page response times
• Download errors
• Length of visits to certain pages
• Page interaction information (i.e. scrolling, clicks, and mouse-overs)
• Methods used to browse away from the page

This information is used only to help us ensure Site functionality and to improve our Services to you.

Microsoft Clarity and Microsoft Advertising. We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising.

Clarity captures user interactions such as mouse movements, clicks, scrolls, etc. The purpose of capturing this data is to gain insight into user behavior and interactions so we understand how users engage with our website, identify areas of improvement, and optimize user experience. The information captured is anonymized by default. However, session replay may contain personally identifiable information if users input personal or sensitive information into forms or interact with identifiable elements on the website. The information captured is never shared for the purpose of advertising or marketing. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Retention of Personal Information

We retain your personal information for no longer than is necessary for the purpose for which we collected it, and in accordance with any requirements imposed by law. This means that the retention period for your personal information will vary depending on the type of data.

How is Personal Information and Sensitive Personal Information Collected?

When you visit this site, EuroPharma records certain information that your Web browser sends whenever you visit any Web site.

EuroPharma collects information that you provide when placing an order, logging in to your account, subscribing to newsletters, providing reviews/testimonials, participating in promotions, utilizing our store locator services, participating in our Auto Ship program, interacting with our social media platforms (e.g., Facebook, Instagram, etc), communicating with us over the phone, email or otherwise, or other requests for information. Like most Web sites, we use cookies to gather general visitor information and track visits to our Web site.

Cookies and Other Tracking

EuroPharma, Inc. collects information, and authorizes our third-party vendors to collect information, about our users on our site and for other services. Common tracking tools are used to collect this information. These tools may include Cookies, Pixels, and other similar technologies.

Cookies:
EuroPharma, Inc. and others use a technology commonly known as a "cookie," which is a small data file our server places on your computer or mobile device to recognize your device and provide personalized features and advertisements. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information. Through cookies, we are able to collect information that we use to improve our websites and mobile applications, improve your overall experience on them, and personalize your experiences and advertisements. For example, through cookies, we can keep count of return visits to our website or our advertisers' or partners' websites, collect and report on aggregate statistical information, authenticate your login credentials, and manage multiple instances of our websites in a single browser. We may also collect other data through cookies, such as the page or website that referred you to us, and your current IP address. The cookies we place on your hard drive are known as "first-party cookies" and any cookies placed by third parties are called “third-party cookies.” Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., advertising, interactive content and analytics). The parties that set these third-party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.

Disabling Cookies:
Most major web browsers provide users with the option to accept or reject cookies. Opting out of the use of cookies to deliver targeted advertising relies on information in the unique cookies placed on your web browser by our partners, so if you delete cookies, use a different device, or change web browsers, you may need to opt out again. Please note that if you use your browser settings to block all cookies you may not be able to access parts of our or others' websites. The “Help” feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer. Since cookies allow you to take advantage of some of our essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you may not be able to utilize certain features on our websites, such as adding items to your shopping cart, proceeding to checkout, or using services that require you to sign in.

Pixel Tags:
We also collect information through the use of "pixel tags" on our websites and in email messages we may send to you that may be placed by us or third parties with whom we partner. "Pixels," also known as "Web beacons," are tiny graphic files or code snippets, not visible to the human eye, that can be included in HTML-encoded email messages and web pages. When such a message is opened in an HTML-capable email program, the recipient's computer or device will communicate with our server to retrieve the pixel tag file, allowing us to record and store, along with the recipient's email address, the date and time the recipient viewed the email message, the fact that the recipient's email client is capable of receiving HTML-encoded email, and other standard logging information. The pixel tag may also see or read cookies. EuroPharma, Inc. may use pixel tags in order to measure and understand traffic better, improve site performance, track visitor behavior to improve user experience, and for tracking promotional and marketing campaign response, among others. You can disable the pixel tag feature by changing the settings on your email client to prevent the automatic downloading of images, changing your browser settings to omit images, disabling Javascript, or there are commercial software packages available that can omit pixel tags and most advertisements.

Behavioral Advertising on Third-Party Websites:
We also work with third parties that use tracking technologies on our websites and on other websites in order to provide and track tailored advertisements on our behalf and on behalf of other advertisers across the Internet. These third-party partners may place or recognize a unique cookie on your hard drive. They may help EuroPharma, Inc. place first party cookies from our servers, or third-party cookies from their own or other third-party servers. EuroPharma, Inc. and our advertisers and third-party advertising partners may use cookies in order to collect information about you, which may include how many times you have seen an ad or whether you have interacted with an ad. We and our partners may also use cookies to provide you with interest-based or behavioral advertising. The use of third-party cookies is not covered by this Privacy Policy as these third parties are subject to their own privacy policies. If you choose to opt-out of behavioral advertising using these cookies, you will still be served with advertisements on the Internet, but they may not be tailored to your interests. Most major web browsers provide users with the option to accept or reject third-party cookies. Opting out relies on information in the unique cookies placed on your web browser by our partners, so if you delete cookies, use a different device, or change web browsers, you may need to opt out again.

Social Media

We may engage with you on various social media platforms (e.g., Facebook, Twitter, Pinterest, Instagram, etc.). If you contact us on a social media platform for customer support, to ask questions, or for other reasons, we may contact you via the social media’s direct message tools. These communication to and from us are governed by this Privacy Policy. However, your use of a social media platform is also subject to the policies and terms of the relevant social media platform. Certain social media platforms may also automatically provide us with your personal information, and the information we receive will depend on the terms that govern your use of each specific social media platform and the privacy settings you have set. Our site includes social media features and widgets (e.g., the “Facebook Share” button, You Tube videos). These features may collect your IP address and which site page you are accessing and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policies of the relevant social media platform that provides them.

Brand Ambassadors

We will collect personal and sensitive personal information from our Brand Ambassadors. Examples of the information we will collect are name, address, social handle, and federal social security number. This information is collected so we can communicate with you, send you product, review your content to make sure it aligns with our brand, and for tax reporting purposes. This information is never shared for the purposes of marketing or advertising and is only shared where required by law.

Links to Other Websites; Your Direct Third-Party Disclosures

As a resource to you, our site may include links to third-party websites or provide you the opportunity to disclose information directly to third parties (e.g., credit card processors). Our Privacy Policy does not apply to such third-party websites or organizations. You assume all privacy, security, and other risks associated with providing any data, including personal information, to third parties. For a description of the privacy protections associated with providing information to third parties, you should refer to the privacy policies that may be provided by those third parties.

How is Your Personal Information Used?

When you do provide us with personal information we may use that information to fulfill your requests for products or to help personalize our offerings to you. We also use your personal information to support our business functions, such as fraud prevention, marketing, and legal functions. Some examples are listed below:

• To process and fulfill orders
• To register and service your account
• To process payment
• To provide you with a service
• To improve customer service
• To better understand your needs and how we can improve our products
• To respond to reviews, comments, or other feedback you may provide to us
• To send you emails to notify you of your order status, any company news, product updates, promotions, etc.
• To administer surveys or market research
• To undertake statistical analysis and research, and for demographic profiling purposes
• To carry out other purposes which are disclosed to you and to which you consent

Personal information, of any kind, collected by EuroPharma, Inc. is never sold. EuroPharma, Inc limits the use of sensitive personal information to that which is necessary to perform the services or provide the goods associated with our site and we never share sensitive personal information.

How do we Protect Your Personal Information?

EuroPharma, Inc. takes reasonable steps to protect personal information. EuroPharma, Inc. uses technologies and processes such as access control procedures, network firewalls, and physical security. These technologies and methods increase the security and privacy of information traveling to, from, and within the EuroPharma, Inc. network.

EuroPharma, Inc. also safeguards personal information from unauthorized access. Only authorized EuroPharma, Inc. employees, service provides, or agents carrying out permitted business functions are authorized to access personal information.

Although we have excellent security measures in place, no data transmission over the Internet is one hundred percent secure. As a result, we cannot guarantee the security of any information you submit to our site. Additionally, we are not responsible for the security of personal information you transmit to the site and/or the services over networks that we do not control, including the internet and wireless networks. You agree that you provide us with any personal information and data at your own risk. We shall not be liable or responsible for any data incident or event that may compromise the confidentiality, integrity, or security of your personal information caused by a third party.

The safety and security of your personal information also depends on you. You are responsible for maintaining the security and confidentiality of your username and password if you have an account. This information should not be shared. If you have reason to believe that your username and password have been compromised, you must contact us immediately. You acknowledge and agree that we may contact you via email or other electronic communications in the event we are legally required to notify you of a data security incident or event related to your personal information.

Is Any of Your Personal Information Disclosed to Outside Parties?

EuroPharma does not sell your personal information or sensitive personal information to any outside party.

Some of your personal information is disclosed to service providers that assist with our business activities, including payment card processors, shipping carriers, marketing partners, coupon delivery vendors, data enhancement services, and companies that help us improve our products and services. We do not allow these service providers to share or use your personal information for any purpose other than providing the contracted services on EuroPharma’s behalf. Additionally, we require our service providers to keep your personal information secure.

EuroPharma may share some of your personal information such as described in “Types and Categories of Personal Information We Collect” section with other service providers for the purpose of cross-contextual advertising. We do not allow these services providers to share or use your personal information for any purpose other than providing the contracted services on EuroPharma’s behalf. Additionally, we require our service providers to keep your personal information secure.

EuroPharma may share your personal information in other circumstances as required by law or if we believe sharing the personal information will help protect the safety, property, and rights of our customers, associates, and other persons.

Third-Party Websites
Some applications on this Web site are served by third parties, including advertisers, payment providers (such as PayPal), ad networks and servers, content providers, and application providers. Visitors should consult the other Web sites’ privacy policies as EuroPharma, Inc. has no control over information that is submitted to, or collected by, these third parties. Each third-party Web site is solely responsible for its own privacy practices and policies.

Your Privacy Choices: Opt-Out

Marketing: We offer you various ways to opt-out of receiving certain communications from us. If you would like to opt-out of receiving email marketing communications from us, you may click the “Unsubscribe” link found at the bottom of the marketing emails that we send and follow the easy instructions to opt-out, or you may click the "Update your preferences" link to update your email settings. If you would like to opt-out of receiving marketing phone calls, you can inform the agent with whom you speak that you would like to be placed on EuroPharma, Inc.’s "Do Not Call" list. If you wish to be removed from the list of customers who receive direct mail and other EuroPharma, Inc. advertisements through the mail, contact us by any of the following methods: Phone: 877-575-5155; Email: click here to complete form; U.S. Mail: EuroPharma, Inc. 955 Challenger Drive, Green Bay, WI 54311. Please be sure to include your full name and mailing address that you would like removed from our postal mailing list. Please allow sufficient time for your preferences to be processed and updated.

Online and Display Advertising:
To learn some of the ways that you can opt-out of targeted online and display advertising, see the section above titled “Cookies and Other Tracking” for more information.

Changes to EuroPharma, Inc.’s Privacy Policy

EuroPharma, Inc. may make changes to this policy from time to time. We will post changes to our privacy statement here, so be sure to check back periodically. Your continued use of EuroPharma, Inc. sites and/or interactions with EuroPharma, Inc. constitutes your agreement to this Privacy Policy and any future revisions.

What are Your Rights?

If you want to request the personal information we’ve collect about you, update your personal information, or delete your personal information, please click here or call 877-575-5155.

If you have any questions pertaining to our Privacy Policy, please feel free to contact us by clicking here or calling 877-575-5155.

Persons with Disabilities

EuroPharma strives to ensure that every person has access to information related to our site, including this Privacy Policy. Please contact us if you would like this Privacy Policy provided in an alternate format and we will do our best to meet your needs.

California Residents

If you reside in California you should read this privacy policy in its entirety. It is important to note, we do not sell or share your sensitive personal information. In addition, we do not sell your personal information, but it may be shared to perform cross-contextual advertising. If you wish to opt-out of cross contextual advertising, please refer to the list of rights below and click on the link within the “Right to Opt-Out of Sharing of Personal Information for Cross-Contextual Advertising”.

If you reside in California you have the following privacy rights as outlined by the California Consumer Privacy Act of 2018 and the California Privacy Rights Act of 2020:

• Right to Access or Know Your Personal Information—You have the right to request a copy of the personal information we have about you; (i) the categories of personal information collected; (ii) the sources from which the personal information is collected; (iii) the business purpose for collecting or sharing personal information; (iv) categories of personal information we have disclosed for a business purpose; (v)categories of third parties your personal information was disclosed to; (vi) the specific pieces of personal information collected.
• Right to Data Portability—You have the right to request we provide you with a copy of your personal information in a portable and readily-usable format.
• Right to Deletion—You have the right to request we delete your personal information from our records and the records of any third party with whom we disclosed your personal information with. Please note that upon request EuroPharma will send notice to our service providers to delete your personal information. EuroPharma however will not be able to delete your information from our records. We must maintain your records so that we can comply with recall requirements, in the event of a product recall.
• Right to Correct Inaccurate Personal Information—You have the right to request we correct inaccurate personal data that has been collected.
• Right to Opt-Out of Sharing of Personal Information for Cross-Contextual Advertising—You have the right, at any time, to tell us not to share your personal information for the purpose of cross-contextual advertising (this means sharing your information to target you with ads that follow you as you browse the internet from one website to another). Please note EuroPharma, Inc does not sell personal information but may share your personal information to perform cross-contextual advertising. If you wish to opt-out, please click here.
• Right to Limit Use and Disclosure of Sensitive Personal Information—You have the right to tell us to limit the use of your sensitive personal information to that which is necessary to perform the services or provide the goods. Please note EuroPharma, Inc limits the use of sensitive personal information to that which is necessary to perform the services or provide the goods associated with our site. We do not sell or share your sensitive personal information.
• Right to No Retaliation or Non-Discrimination—You have the right to exercise these rights without discrimination. The law prohibits us from charging different prices, providing different services, or denying goods or services to a consumer who exercise their privacy rights.

How Can You, as a California Resident Exercise Your Rights?

If you would like to exercise any of your rights, please carefully read this section.

If you would like to opt-out of cross-contextual advertising, please click here. When you click this link, it will take you to our “Do Not Share Request Center”. Within the Center you can manage your consent preferences. If you set your preference to “On”, you will remain opted-in to the sharing of your personal information. If you set your preference to “Off”, your personal information will not be shared because all tracking will be turned to off.

If you would like to request the data we’ve collected about you, correct inaccurate data we’ve collected about you, or delete the data we’ve collected about you, please click here ). This link will bring you to our Privacy Act Personal Information Request Form. This form must be completed in full for your request to be processed. Failure to complete the form in full means your privacy request will not be transmitted or processed.

Once your form is completed and submitted, you will receive an automated response which serves as acknowledgement that we have received your request. Upon receipt of your request, we will verify your request by comparing data points we’ve asked for on the form with the data points we have within in our system. This verification process is required by law. Once the request is verified, we will proceed in carrying out the request you’ve made. Any information or confirmation we provide you with will be provided in a readily usable format within the timeframe as specified by law.

If you choose not to utilize the link we’ve provided to carry out the privacy requests listed in the paragraph above, you may call 877-575-5155. This is a direct number to our Customer Service Team. Please let our customer service team member know you would like to make a privacy request. The customer service member will direct you to the Privacy Act Personal Information Request Form link provided within this policy or if you choose they will link directly to the Privacy Act Personal Information Request Form and complete the form on your behalf. Please understand that you will need to provide personal information to our customer service team member in order for them to complete the form. Keep in mind this information is being requested so that we can carry out your request and complete the verification process as required by law.

What happens if a personal information request cannot be verified?
If a personal information request cannot be verified, the request cannot be processed or completed. We may try to contact you with a request for additional data points in an attempt to verify your request. If this does not result in a verifiable request, we will communicate to you that your request cannot be completed because the verification process was unsuccessful.

Data requests can be made twice within a 12-month period. Please be sure to provide all information requested for verification purposes. As dictated by law, verification is required before we perform any personal information request. We will process your request within the timeframe as required by law.

Questions Regarding This Privacy Policy

If you have any questions pertaining to our Privacy Policy, please feel free to contact us by clicking here or calling 877-575-5155. If you would like to submit a privacy request, please refer to the section “What are Your Rights?”.